Payment Policy

Non-Refundable Reservation Deposit

• $300 or 15%, plus applicable one way fees
• One way fees are non-transferable

Payments

• Remaining balance of reservation is payable by credit card 45 days prior to departure date

Security Deposit

• Minimum $1,000 refundable security deposit at time of pick up
• All security deposits must be made by credit card: Visa, MasterCard or American Express
• Fluctuating deposit for Burning Man, Bonnaroo and other special events
• All Deposits may be increased at the discretion of the depot

Taxes & Currency

• All prices are in USD
• Local city and state taxes are subject to change

Cancellation Policy

• Must be made in writing, and are effective once received – no exceptions
• There is a minimum of USD$300 or 15%, plus applicable one way fees
• Number of days prior to departure date and resulting cancellation charges are as follows:
• 45+ days = 15% of total rental
• 30-44 days = 60% of total rental
• 15-29 days = 80% of total rental
• 0-14 days = 100% of total rental
• No Show = 100% of total rental
• We strongly recommend purchasing trip cancellation insurance. You may provide your own insurance information, or you can visit Travel Guard Insurance
• In the unlikely event that we must cancel a rental due to circumstances beyond our control, all payments received to date will be refunded to the customer, which constitutes full settlement.

Minimum Rental Period

• 3 nights – Low Season
• 7 nights – Peak Seasons
• 7 nights – all one way rentals
• Other minimums during special events and holidays

Depot Hours

• Monday to Friday: 8:00 am to 5:00 pm
• Saturday: 8:00 am to 1:00 pm
• Sundays & all Holidays: Closed
• Other closures near holidays may be in effect, call for applicable dates

Pick Up RV

• Monday to Friday: 12:00 pm to 4:00 pm
• Saturday: 11:00 am to 1:00 pm
• Appointments mandatory
• Please call depot directly – 24 – 48 hours prior to departure date
• International customers must overnight in US prior to taking possession of RV
• International customers responsible for their hotel expense

Drop Off RV

• Monday to Saturday: 8:00 am to 10:30 am
• Late Return: Steep penalties will apply

Transportation – To/From Hotel & to Airport only

Pick up

• Transfers between 11:00 am and 1:00 pm
• No airport pickup provided
• Contact depot to arrange pick-up time and location for transfers before your arrival day
• International customers:
  – Are required to spend one night in the US prior to picking up the RV
  – Must call the rental station immediately upon arrival but no later than 10 am of the departure day to schedule pick up

Drop off

• Shuttle leaves promptly at 11:00 am
• Late return voids complementary transfer
• Depot will drop off at most International Airports and designated hotels only (see list at bottom of terms and conditions); no transfers to JFK or LaGuardia airports

General Conditions

• We accept no responsibility or liability while acting as an agent for other rental companies, other than the supply of the rental vehicle as agreed upon with the renter/customer.
• Every effort was made to ensure that the information contained herein is accurate. All the information here is generalized and is subject to change without notice. Once, however the vehicle has been booked the prices will remain constant (local tax rates may still be subject to change)
• We reserve the right to substitute a vehicle equivalent or larger at no extra cost to the customer. If a smaller or less expensive vehicle is offered, the refund shall be limited to the nightly rate difference between the vehicles
• Renter agrees to return motorhome in the same condition in which it was received
• No refund for early return, or unused prepaid miles
• Model or layout may vary from unit shown on website
• Extensions to a rental after departure may attract a higher nightly rate

Driver

• Minimum 25 years of age
• Maximum 79 years of age
• Valid National driver’s license for each driver
• International driver’s license recommended for foreign customers

Restricted Areas

• Accidents and mechanical breakdowns occurring in a travel restricted area are the customers full

Mexico

• All parts of Mexico prohibited

Death Valley

• Death Valley prohibited June 15th to September 15th

Northern Travel

• Traveling to Alaska, Yukon, and the Territories, Canada is permitted; must be pre-authorized
• No travel in Montreal or Quebec City

Other

• Gravel roads, dirt roads , beaches, logging roads and other non-public roads and beaches prohibited
• Travel is not allowed in the inner city of New York
• Florida Keys Toll Roads:
  – Florida Turnpike Enterprise has implemented an all-electronic open road tolling system on various parts of toll roads
  – Pick up a “Sun Pass” by calling 888.865.5352 or visiting www.sunpass.com
  – Any charges charged for tolls, to the registered owner of your rental vehicle will be charged to your credit card

Pets & Smoking

• No pets allowed unless pre-authorized
• No smoking in vehicles
• $250 cleaning fee if smoke or pet odor is detected
• Smoke damage can be charged to the customers’ credit card at the depot’s discretion

Fees Summary

Vehicle Return/Cleaning Fees

• Return vehicle with the interior cleaned to avoid cleaning charges
• Return vehicle with holding tanks empty to avoid dumping charges
• Fuel tanks and propane tanks must be full at drop off to avoid charges
• Late returns will incur a late fee

Modification Fees

• Modifications/Changes to a booking:
  – 3 Days, or less, prior to departure: $150
  – All other modifications: $75

Mileage

• Miles are purchased in 500 mile packages which must be prepaid
• Extra miles, over the amounts prepaid are payable at drop-off
• Rentals may not exceed mileage of 250 miles/night for each rental period
• No refund for unused, prepaid mileage

Winterization of Vehicle

• RVs are winterized between from November to April in order to prevent freezing.
• This means:
  – No water is available in the RV – all plumbing is also drained of water
  – If de-winterized for a trip to warmer temperatures, the renter must re-winterize the vehicle at his/her own expense before returning the RV
  – Failure to re-winterize will result in an additional fee
  – The security deposit refund is delayed until the vehicle is thawed and pressurized in the shop
  – Renter will be responsible for any burst or damaged water pipes, water tanks, etc. occurring due to freezing
• Check with each depot for further winterization instructions

Traffic Violations & Parking Tickets

• Report and pay all tickets at vehicle termination
• Failure to do so will result in a $100 administrative charge, plus the cost of fine and late charges, to be applied to customers’ credit card

Maintenance & Breakdowns

• Customers are to call the 24 hour toll free number
• Repairs or maintenance exceeding $50 must be pre-authorized in order to be reimbursed
  – Original receipt must be presented at drop off
• Customer is responsible for reporting mechanical failures immediately to depot
• Customer is responsible for checking engine oil and coolant levels at each refuelling
  – Coolant refills will be reimbursed at drop off, provided receipts are presented
• Customer will be held responsible for mechanical damage due to negligence in operation/maintenance of vehicle
• It is the drivers responsibility to operate the vehicle in a safe manner and to exercise all caution possible

Accidents

• Customer must provide a police report from the officer investigating the accident
  – Fill out the accident form provided at time of registration
  – Notify the depot directly
  – A full written report including the name, address, phone number, license plate and insurance details of the other party must be given to depot at rental termination end
  – All documents relating to the accident must include a police report or identifying number; insurance coverage may be void if the above instructions are not followed

Repairs

• For repairs or maintenance exceeding $50 the customer must telephone the 24 hour hotline for approval
• Non authorized repairs or maintenance exceeding $50 will not be reimbursed
• Customers are responsible for mechanical damage due to negligence.
• Defects in Radio/CD/Tape/TV/VCR/DVD, air conditioning, refrigerator, generator, awning, slide out, and cruise control are not considered a technical defect in the vehicle and no refund or reimbursement will be made for lost time

Insurance

• In case of a claim, the supplier will not act as an adjuster for any third party insurances purchased by the renter (such as $0.00 deductible insurance, etc.)

Public Liability Insurance – Premium VIP Insurance

Included in the base rental rate are:

• Public liability insurance to cover accidents in the event that the renter is at fault.
• The policy protects the company to $1,000,000 and the renter to statutory limits
• $1,000 deductible for accidental damage:
  – “Accidental damage” includes but is not limited to, motor vehicle accident, vehicle theft, vandalism, fire, windshield and glass damage
• If renter’s RV vacation is interrupted by an automotive mechanical breakdown for more than 12 working hours after reporting such to depot, the renter will be reimbursed for the greater of the gross nightly rate, or expenses for hotel rooms up to $25/person/night and car rental up to $50/day/RV to a maximum of $1,500/tour. Receipts for all incurred expenses must be presented for refund. Radio, TV, VCR, DVD, generator, air conditioning, fridge, cruise control, awning, slide-out and automatic entry step malfunctions are not to be considered a mechanical breakdown

The following losses are not covered if damage is caused by:

• Deliberate or willful damage caused by renter or guests
• Interior Damages
• Failure to maintain all fluid levels
• Failure to use specified fuel
• Damage caused by freezing of the vehicle’s systems (when temperatures are below freezing, it is not permitted to fill the water tanks)
• Driving under the influence of alcohol or drugs
• Traveling off-road or in restricted areas
• Carrying more passengers than available seatbelts
• Operation by anyone not listed on the rental contract
• Operation by anyone not meeting the age requirement shown in the “Driver” section above

Personal contents are never covered

Supplemental Liability Insurance

• Additional insurance; can be requested through booking agent or purchased at depot
• Provides customers with increased liability protection up to $1,000,000

Towing

• Towing is permitted
• 1,500 lb limit
• No additional charge

Storage & Parking

• No storage on roof
• Parking at depot may be available, call specific depot to arrange

Hotels List

Transfer Hotels – DEN / Commerce City

• Transfers from/to Denver airport hotels
• No transfers from the Denver airport
• Return transfers to the Denver airport
• No transfers downtown

Transfer Hotels LAS / Las Vegas

• Transfers from/to airport hotels, and hotels on Las Vegas Boulevard – “The Strip”
• No transfers from airport
• Return transfers to LAS airport

Transfer Hotels – LAX / Agoura Hills

• Transfers from/to LAX airport hotels
• No Transfers from LAX International Airport
• Return transfers to LAX International Airport

Transfer Hotels – NYC / Middleton, NJ

• Transfers from/to airport hotels
• No transfers from any airport
• Return transfers to Newark Airport (EWR) ONLY
• No return transfers to JFK or La Guardia Airports

Transfer Hotels – SFO / Hayward

• Transfers from/to airport hotels
• No transfers from airports
• Return transfers to SFO or OAK airports
• $50/trip surcharge for SFO downtown transfers

Updated: April 2011