At Adventure Touring, we’re here to help! If you’ve got questions that aren’t answered here or in our ‘How it Works’ section, feel free to contact us. We’d love to connect with you and answer your questions. If you’ve got a question, there’s a good chance someone else will as well. Here are some of the most frequently asked questions!
Camping Frequently Asked Questions
Is it possible to rent any other camping equipment?
- Some of our locations do rent camping equipment like lawn chairs and portable BBQs, however, it is only a few that do and they are subject to availability. For most camping equipment I would recommend bringing your own.
What is boondocking or dry camping?
- Boondocking or dry camping is when you camp without hookups. Basically, you use the generator instead of electrical and do not have access to water, and sewage hook-ups.
- Hook-ups are plug-ins to connect your RV to the electricity supply, water supply, and sewage dump.
Are there any size restrictions on campgrounds or parking lots?
- Although most campgrounds, RV parks, and RV resorts cater to all vehicle sizes, if you are driving a larger RV you should call and book ahead to make sure there is a large spot available.
- Make sure when you are booking a reservation you mention how long your RV is, how wide it is with slide-outs and roll out awning extended, and how high your vehicle is.
Is it difficult to hook the RV up to the hook-ups?
- No, it is easy to hook your RV up to the hook-ups and to dump and fill it. In the familiarization tour before you leave the depot, this will all be explained to you. However, most campground operators and fellow campers will be happy to assist you if you were to ask them politely (if they are nice)
Is it possible to camp in the wild?
- Yes, and by using the generator every personal convenience will be yours.
- Camping in the wild means that you are not camping in a secure place. To camp in the wild is to camp at your own risk.
Is it necessary to make reservations for campgrounds?
- It is not necessary to make reservations for campgrounds, but it is recommended. A lot of the nicer campgrounds book up quickly during long weekends, holidays, and the summer months. If you are traveling during the high season, July and August most campsites will fill up. If you are traveling in the off-season it will be easier to just stop at any campsite along your way.
What should I look for in a prospective campground?
- You should first of all consider availability. It doesn’t matter how great the campground is if it is booked for your nights.
- Cost. Do you want to spend an arm and a leg or are you trying to vacation more frugally?
- Location. Is it near your vacation destination, or is it off the beaten track?
- The facilities or amenities available for a cost.
RV Parks? RV Resorts? State Campgrounds?
- State campgrounds offer basic facilities only, (hook-ups, showers, or flush toilets may not be available) however they do offer an unspoiled beauty of the outdoors that you would be hard-pressed to get anywhere else.
- RV Parks/Campgrounds are regular campgrounds that usually offer flush toilets, communal showers, and some kind of swimming pool, pond, or lake.
- Resorts are upper-end places that are great for people looking for a higher-end kind of camping. RV Resorts usually have a store on-site, amenities such as a lounge, maybe a miniature golf course, and usually are very nice for staying in.
Facilities at campground?
- Every campground has something different to offer. Some basic facilities offered include flush toilets and showers (although not everyone offers these).
- Other facilities offered range from pools, hot tubs, laundry facilities, golf courses, dog runs, restaurants, and campground stores.
Cost per night?
- Most campgrounds cost between USD$10 to USD$90 for renting for the night however most campgrounds are in the USD$25-USD$35 range.
What hook ups do most RV Parks provide?
- Most RV Parks provide water, electricity, and sewage connections or dumps
- An increasing number are providing Wi-Fi (Wireless local area network (internet)), cable, and phone hook-ups.
Cancelation Insurance FAQs
What if we need to cancel our trip due to a person emergency? Will we get our money refunded?
- No. Once you have picked up the RV there will be no refund if you have to cut your trip short. While the depot and Adventure Touring is very concerned with our clients well being and feel bad when personal or weather predicaments arise, we are a business employing people who have bills to pay and therefore cannot refund any money. To ensure that if something does come up you will receive compensation, please purchase Travel Insurance by clicking on the link below.
- If you have to cancel before your pickup date you will be held to the cancelation policy associated with your rental. Please read your terms and conditions.
- Travel Insurance covers everything from your change of mind to personal emergencies. By clicking on the above link and choosing the travel insurance plan that best suits your concerns, you will safeguard against such happenings.
Travel Guard Insurance
- Adventure Touring has partnered with Travel Guard Insurance, a leading provider of travel insurance plans and assistance programs that has been insuring travelers worldwide for more than 20 years.
- Travel Guard Insurance offers an excellent variety of insurance for the traveler’s peace-of-mind. There is coverage for cancellations, emergency medical expenses, trip interruption, emergency travel services, 24-hour assistance services, coverage for lost, stolen, or damaged luggage, and more.
- Travelers have the ability to purchase single trip insurance plans, comprehensive packages, or multiple trip annual coverage for the regular traveler.
- Adventure Touring particularly recommends cancellation insurance to our RV rental clients in the unexpected event of having to cancel their reservation.
- We also recommend waiting until all your reservations have been confirmed before purchasing travel insurance for your RV rental vacation. A link returning you to this page will be included in your RV Rental confirmation.
What about Insurance to drive?
- Basic insurance is available through the depot. Some depots may offer optional additional insurance.
If I am traveling in Mexico do I need additional insurance?
- Not all locations will allow travel to Mexico.
- Ask your reservation agent at the time of booking and they will be happy to help you pick a location that will allow Mexico travel and help you purchase Mexican Insurance or direct you to where you can purchase your insurance.
On the Road
Who do I call if I have a problem?
- Most locations will give you a 24-hour roadside assistance number. If they do not have a 24-hour roadside assistance number they will tell you who to call if you need assistance.
What should I do if the engine light comes on?
- Pull over to the side of the road and contact your depot. Chances are it’s nothing but if something like this has occurred in the past they will let you know how to proceed.
What if I am involved in an accident?
- Notify the depot immediately.
- Get copies of all the police reports including the case number
- Get all the information of the other party (if there is one) and their details
- Make sure to get contact information on any witnesses (if any)
- Do whatever the depot (or 24-hour helpline tells you to do)
What if my motorhome rental breaks down?
- As most of the RVs are relatively new, breakdowns are rarely an issue.
- If your motor home rental breaks down notify your depot before approving of any repairs and towing.
- You must consult the depot or the twenty-four-hour helpline and have approval granted to be reimbursed for the cost of the repair.
- Malfunctions in the air conditioning, generator, Radio/CD/DVD/TV, air conditioning, refrigerator, generator, awning, slide-out, and cruise control are not considered necessary repairs and won’t be reimbursed.
Should I be performing any regular maintenance on the vehicle?
- Keep the gas tank full
- Check the oil and coolant at every stop
- Follow the special winterization directions
What forms of payment do you accept?
- You can make your booking payment by Visa, Mastercard, or American Express.
- For money due when you pick up your RV, payment options vary by depot location so check your terms and conditions.
What costs are not included in the vehicle rental basic rate?
- Costs that are not included in the vehicle nightly rate include mileage, generator costs, gas, tolls, camp fees, food, etc.
What kind of deposits do I have to make?
- Upon confirmation of the vehicle, you must place a reservation deposit that is taken to hold the vehicle for you. This fee may be forfeit if cancellation occurs. The balance will be due 45 days prior to departure. Please ask about the reservation deposit at the time of booking and the cancellation charges.
- Staff will collect the security deposit at the depot and can vary on circumstances. You must put the security deposit on a credit card.
What about the payments?
- Reservation staff will automatically process the second payment on the credit card that you made the deposit on. If you need to change this credit card please let us know and we will send you a new credit card authorization form.
What do I need to bring with me:
- If you are renting the convenience kits you will only need to bring your own personal items. Pots, pans, dishes, utensils, pillows, blankets, towels will be provided. If you choose not to rent the convenience kits the RV will come empty.
Vehicle Pick up FAQs
When should I arrive at the depot?
- Your confirmation will have pre-arrival instructions. Some locations want you to call the morning of pickup to arrange a pickup time, others just want you to show up during the times noted on your confirmation. The orientation will usually take about 1 hour depending on how familiar you are with RVs.
- Pick up time varies by location. Most locations are closed on Sundays and close by 12 pm on Saturdays. Regular pickup during the week varies by depot. All allow pick up in the afternoon between 1-3:30 pm, while some will also allow you to pick up in the morning. These pickup times are in the terms and conditions and will be on your confirmation.
Will the depot arrange to pick me up from the airport/airport hotel?
- Some depots do arrange for transfers from specific airport hotels. It is important to enquire about this and arrange it with both your Reservation agent at the time of booking and with the depot ahead of time.
- Airport pickups are not available.
How long will my pick up take?
- After you sign the disclaimers, agreements, and go through a thirty-minute to one-hour long familiarization tour, the pick up may take anywhere from one hour to two hours in duration.
Who should I bring to the depot?
- You should bring anyone who is going to be an additional driver so that they may sign the contract and appear on the insurance.
- Bring the credit card holder to sign as it is under their name.
- You should bring valid, recognizable, and legal driver’s licenses.
Vehicle Reservation or Booking
What information should I have at the time that I go to reserve a vehicle?
- You should be aware of the following details:
- Number of Passengers on the trip
- Pick up date
- Pick up location
- Return Date
- Return Location
- Major Credit Card # for the reservation deposit.
- Whether you are bringing any pets
Vehicle Return FAQs
What time do I drop off the RV?
- Vehicle drop off is always in the morning. Times vary a little depending on the depot, but you will usually need to drop off between 8-10 am. A few locations will allow you to drop off in the afternoon. Check the terms and conditions or ask your reservation agent. Drop off times will be on your confirmation.
In what condition must I return the vehicle?
- You must return the vehicle in the same condition that you dropped off in.
- Full gas/fuel tanks
- Full propane (varies by location)
- Clean inside
- Clean outside
- You must dump freshwater, greywater, and black water holding tanks.
Do your depots allow after hour drop offs?
- No, our depots do not allow after hour drop offs
Should I arrange a drop-off time?
- No, you do not need to schedule a drop off time but it must be within the times stated on your confirmation.
Will the depot drive me from the depot to the airport?
- Some of our depots will arrange a complimentary shuttle to the airport if you return the vehicle before the end of the scheduled return times.
What if I want to extend my vacation while I am on the road?
- If you want to extend your vacation while you are on the road, call the drop off depot before your final day. I would personally recommend at least two to three days beforehand however you might be lucky. Call the drop off depot and if it is available they can extend your vacation for you.
What if I return my vehicle after the arranged return times?
- All depots charge a late return fee that can be up to $100 per hour because by returning it late, not only are you extending your vacation, you may also be delaying someone else’s vacation. In high season staff returned vehicles in the morning and re-rent them in the afternoon.
How much gas mileage does an RV get?
- Vehicles usually get between 7 to 13 miles per gallon. This depends of course on gross weight, the vehicle size, the speed that you travel, and the grade of inclination and declination that you travel at.
Are RVs difficult to drive?
- No, RVs are not difficult to operate. They are usually pretty similar to cars except that they are a little bit higher in their center of gravity and it takes them longer to accelerate or decelerate. Basically like a sluggish car.
Are RVs difficult to operate?
- No, RVs are not difficult to operate. At the departure depot, the RV will be explained to you by a worker during the familiarization tour. After that, if you have any main concerns you can contact the depot and they will be happy to help you.
Do RVs come in automatic and standard?
- No RVs only come in automatic.
Overseas Customers FAQs
Do I need an International Drivers License?
- No, however, we recommend an International Driver’s License for your own convenience.
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